411713: Family Support Worker Description Assists the work of Social Workers and Welfare Workers by providing services and support to families. Skill Level 2 Occupations at Skill Level 2 have a level of skill commensurate with one of the following: – NZ Register Diploma or – AQF Associate Degree, Advanced Diploma or Diploma. At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.  Assessing Authority

• Australian Community Workers Association (ACWA)

info@acwa.org.au Unit Group 4117: Welfare Support Workers Description Provide support, information and advice to clients on emotional, financial, recreational, health, housing and other social welfare matters, and evaluate and coordinate the services of welfare and community service agencies. Indicative Skill Level Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) In New Zealand: NZQF Diploma (ANZSCO Skill Level 2) At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.  

Tasks

• Assessing clients’ needs and planning, developing and implementing educational, training and support programs
• Interviewing clients and assessing the nature and extent of difficulties
• Monitoring and reporting on the progress of clients
• Referring clients to agencies that can provide additional help
• Assessing community need and resources for health, welfare, housing, employment, training and other facilities and services
• Liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services
• Supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions
• Supervising offenders on probation and parole
• Assisting young people to solve social, emotional and financial problems
• Preparing submissions for funding and resources, and reports to government bodies and other agencies

 Other occupations in this Unit Group

• 411711: Community Worker
• 411712: Disabilities Services Officer
• 411714: Parole or Probation Officer
• 411715: Residential Care Officer
• 411716: Youth Worker