6525 – Hotel front desk clerks

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Profile

Index of titles

Example titles

• Day clerk – hotel
• Front desk agent
• Front desk hotel clerk
• Front office hotel clerk
• Guest service agent
• Guest service representative – hotel
• Guest services agent – hotel
• Hotel clerk
• Hotel concierge
• Hotel front desk clerk
• Hotel front office clerk
• Hotel night auditor
• Hotel receptionist
• Night auditor – hotel
• Night clerk
• Night clerk – hotel
• Reception clerk – hotel
• Reservations clerk – hotel
• Room clerk
• Room clerk – hotel
• Room service clerk – hotel
• Superintendent of services – hotel

Main duties

This group performs some or all of the following duties:

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.

Employment requirements

• Completion of secondary school or equivalent is usually required.
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
• Guest services representative trade certification is available, but voluntary, in Saskatchewan.

Additional information

• Progression to senior positions such as accommodations manager is possible with additional training and experience.

Exclusions

• Supervisors, hotel front desk clerk (in 6313 Accommodation, travel, tourism and related services supervisors)
• Travel counsellors (6521)