6523 – Airline ticket and service agents | Canada NOC |

6523 – Airline ticket and service agents

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.


Index of titles

Example titles

  • Agent ticket and information – airline
  • Airline baggage agent
  • Airline cargo agent
  • Airline customer service representative
  • Airline load planner
  • Airline passenger agent
  • Airline reservation agent
  • Airline sales and service agent
  • Airline ticket agent
  • Baggage agent – airline
  • Baggage tracer – airline
  • Baggage tracing agent – airline
  • Cargo agent – airline
  • Cargo customer service representative – airline
  • Certified load control agent – airline
  • Certified load planner – airline
  • Check-in agent – airline
  • Client service representative – airline
  • Commissary agent – airline
  • Counter services agent – airline
  • Customer sales agent – airline
  • Customer service agent – airline
  • Customer service representative – airline
  • Flight agent
  • Load agent – airline
  • Load control agent – airline
  • Passenger sales agent – airline
  • Passenger sales representative – airline
  • Passenger service representative – airline
  • Reservation agent – airline
  • Reservation clerk – airline
  • Reservation sales agent – airline
  • Station agent – airline
  • Station services agent – airline
  • Ticket and information agent – airline

Main duties

This group performs some or all of the following duties:
Airline passenger and ticket agents
  • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
  • Assist pre-boarding passengers and provide information on fares and flight schedules and routes.
Airline baggage agents
  • Trace lost, delayed or misdirected baggage for customers.
Airline cargo agents
  • Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
  • Trace lost or misdirected cargo and maintain shipping and other records.
Airline reservation agents
  • Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
  • Provide information on airline passengers and process mileage points.
Airline station agents
  • Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
  • Relay operational messages to operations control and downline stations
  • Perform duties of ticket, baggage and cargo agents.
Airline load planners
  • Calculate load weights for compartments of aircraft using charts and computers
  • Plan load to distribute and balance cargo.

Employment requirements

  • Completion of secondary school is usually required.
  • Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
  • Airline station agents usually require experience as a ticket, baggage or cargo agent.
  • Load planners require a restricted radio operator’s licence and usually require airline operations experience.

Additional information

  • Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
  • Progression to supervisory positions is possible with experience.


  • Ground and water transport ticket agents, cargo service representatives and related clerks (6524)
  • Supervisors of airline sales and service agents (in 6313 Accommodation, travel, tourism and related services supervisors)
  • Travel counsellors (6521)
  • Airline cargo and baggage loaders (in 6721 Support occupations in accommodation, travel and facilities set-up services)