313199: ICT Support Technicians nec Description This occupation group covers ICT Support Technicians not elsewhere classified. Skill Level 2 Occupations at Skill Level 2 have a level of skill commensurate with one of the following: – NZ Register Diploma or – AQF Associate Degree, Advanced Diploma or Diploma. At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.  Assessing Authority

• Trades Recognition Australia (TRA)

traenquiries@dese.gov.au  Occupation in NEC category

• Applications Packager
• Computer Systems Technician

 Not elsewhere classified (nec) categories are used for known, discrete occupations which are not separately identified in ANZSCO Version 1.3 because of their lack of numerical significance in Australia or New Zealand. The occupation titles listed under nec categories are illustrative of the scope and range of occupations included in the nec category. Unit Group 3131: ICT Support Technicians Description Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems. Indicative Skill Level Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) In New Zealand: NZQF Diploma (ANZSCO Skill Level 2) At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification. 

Tasks

• Determining software and hardware requirements to provide solutions to problems
• Responding to inquiries about software and hardware problems
• Adapting existing programs to meet users’ requirements
• Installing and downloading appropriate software
• Ensuring efficient use of applications and equipment
• Implementing computer networks
• Designing and maintaining websites
• Repairing and replacing peripheral equipment such as terminals, printers and modems
• May work in a call centre

 Other occupations in this Unit Group

• 313111: Hardware Technician
• 313112: ICT Customer Support Officer
• 313113: Web Administrator